We have a wealth of experience spanning over 20 years in the healthcare sector.
OUR PHILOSOPHY OF CARE
We Focus on our clients - We are committed to provide a service that is driven by the needs and aspirations of our individual clients through listening to them. All care packages are tailor made to meet individual needs and timings.
Fitness of Purpose - We are committed to achieving our aims and objectives through reviewing our service and making improvements based on client feedback.
Comprehensiveness - We provide a comprehensive package of care based on thorough needs assessments, risk assessments and working with other agencies to meet the needs and preferences of each client.
Meeting Clients Needs - The care we provide is based on a thorough initial assessment of needs followed by regular reviews to monitor progress. These are made in conjunction with our clients, their representatives and other healthcare professionals that you may want involved in your care.
Quality Services - We are committed to providing a service that through continuous improvement meets but aims to exceed the minimum standards for Social Care and Personal Care Provision.
AIMS AND OBJECTIVES
• To provide the highest standard of care to our clients who have been assessed as needing assistance to meet their daily social and personal care needs.
• To provide support at times that are suitable and convenient to our clients in a professional, attentive but flexible manner.
• To place the dignity and rights of our clients at the forefront of our Philosophy of Care. • To provide comfort and compassion to clients such that their dignity is retained at all times. • To promote involvement with the community. • To encourage independence and maintain the individuality of each client for as long as possible.
• To ensure the preservation of a client’s modesty and privacy at all times. • To keep abreast of new care documents, techniques and remedies. • To maximise staff potential and encourage further training as appropriate. • To offer sound training to all staff. • To shape and lead a cohesive, efficient and supportive staff team. • To promote a flexible response to clients’ needs. • To ensure the cultural and religious customs of our clients are respected and carried out in the manner that they would wish.
Emma has owned and managed Woodlands Farmhouse Residential Care at Wrantage since 1999. She is experience in all aspects of Care Provision and Management and holds the R.M.A. Emma through her experience with residential care; identified that many people want to live independently in their own home for as long as possible. Ruby Care was launched in 2011 to meet this need. Together with her small team of carers they are able to provide this within a 7 mile radius of Wrantage.
Deputy Manager and Care Co-ordinator - Claire Penfold
Claire joined the Company in 2011 from a background in retail Management. She holds the NVQ3 in Health & Social Care. Claire co-ordinates the small team of carers and is generally at the end of the phone when you call in to discuss your care needs.
Senior Care Support Workers
Director and Registered Manager - Emma Purvis